FAQs

At Jiwya, we ensure that all the components in our products including fibres, yarns, fabrics, dyes, buttons, threads, accessories and trims to our packaging are all plant-based materials. Our pieces are crafted from plant-based materials such as Kala Cotton, Organic Cotton, Linen, Hemp, etc. 

All our products are dyed using colours made from flowers, vegetable peels, skins, roots, stems, etc. Certain exquisite colours are also derived from naturally occurring minerals.

Each piece is produced in small batches, ensuring highest quality in our zero-waste production facility.

These are highly curated products, which are made only once, and are one-of-a-kind. They involve multiple heritage textile arts and are handmade with excellence.

No, all our pieces are made using pre-washed fabrics, and we wash it again before it is shipped. Hence, they are not prone to further shrinking.

Since our products are hand-woven and hand-dyed using plant-based dyes; the print and the colours might be slightly different from what you see in the displayed pictures. The uniqueness of handloom and handcrafted products is in its non-perfection. However, there won’t be a major difference in the actual product from the image on the website.

Yes, we offer global shipping at standard shipping charges. Kindly refer to our shipping policy.

We accept a range of payment options such as debit cards, credit cards, UPI, Netbanking, and certain wallets. Cards across Visa, Mastercard and American Express can be used online. For any payment related help reach out to us at accounts@jiwya.com

Yes, we offer custom sizing. Please add a note to your order in the cart "Notes" section before placing an order. Feel free to also reach out for custom sizing help at hello@jiwya.com or Call/ Whatsapp us at +91 9067066992 (from Monday to Saturday 10:00 AM to 6:00 PM IST)  

  • We recommend steaming the garment.
  • If washing in machine, we recommend using cold water < 30°C with a mild detergent and washing the garments inside out. 
  • Wash the garments with like colours only, in case some colour fades during initial washes.
  • We recommend you to air dry your garments in shade only, and do not use tumble try. Do not dry in direct sunlight.
  • If ironing is required, use a low iron setting inside out.
  • Do not use bleaching chemicals, as they might affect the colour and are toxic to many water bodies.
  • Avoid spot cleaning of garments using chemicals.

Our plant-fibres are handspun into yarns. The yarns are warped by hand and woven on a handloom. We dye the yarns by hand in small batches using plant-dyes. Even the embroidery and hand-block printing on our pieces is done by hand. No powerloom, embroidery machines or dyeing machines are used at Jiwya.

Our entire supply chain is hyperlocal to India. We work with over 150+ grassroot artisan clusters across each state of India to create authentic plant-based raw materials. All of these are handmade and prepared in small batches.

Once the raw materials reach our atelier, the cutting, pattern making, garment production process happens in-house. We have a women-led team who specializes in ethical, slow fashion and zero-waste garment making.